![]() Please save yourself the heartache in advance. However, it doesn't explain why the same email content, from the same domain, will get delivered to an email address using kartra, but not get delivered using Elastic! Complete ludacris. Finally, they pin it at it's your fault and you need to increase the quality of your emails. You end up going in circles from one help article to the next. The customer service team is responsive, but they are not very helpful. Upon investigation, I realised that even though the system was saying that the emails were delivered, they were not actually delivered. My email open rates tanked when I moved to Elastic. Our all Bulk mail servers are secured with Outbound Spam Guard. As an email service provider, your primary function is to make sure emails are delivered. Dedicated Bulk Email Hosting Bulletproof Security. ![]() CONSÄeliverability is a big issue! I signed up to Capterra just to write this review and save someone else's time in the future. But It wasn't too long before I realised why! The poor service cancels out any pros they may have. The benefit was supposed to be saved cost, but well. Its just constructive criticism from my end in terms of how an already excellent product could be further improved. The template maker could use some improvement, a bit slow at times plus perhaps not the most ideal in terms of how it's set up - but given all the pros Elastic Email has otherwise, I'm loathe to call it a "con". Couldn't have asked for more from Elastic Email - I no longer use their service (for now) - but might well return at somepoint in the future! PROSÄ®ase of sending emails, setting up campaigns (both one time and recurring) - easy to add contacts, and integrate the web form into websites as well. The only minor issues I sometimes had with their product was that advance payment wasn't possible - however, I'm sure they're working on a way to get that in there as well! Their customer service is excellent, and the product overall is value for mony and easy to set up and use. Emails are delivered reliably and the service itself is easy to set up and use. My experience with these guys was great! They were the first emailing service I chose long term after a lot of research -and at price point of $10/month for unlimited emails, it was exactly what my biz needed at that point, and what the doctor ordered.
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